Business IT


With each of our IT experts having over 15 years’ experience in the IT industry, we know what works best to keep your business’s IT infrastructure and end-users running optimally. We understand the importance of time and budget and provide solutions which are ideal to your company’s needs.

Whether you’re looking for general IT support, dedicated servers, Office 365 support or complete managed IT solutions, we have the technical expertise to solve all your company’s IT problems.

Our Business IT Services Include:


Managed IT Solutions

Our managed IT solutions are ideal for when you don’t have the time or a “guy” on site to deal with any IT related problems. Just tell Jenn to give us a call and fix it now!

Network Setup & Maintenance

Nothing makes us happier than a well-planned, well-executed and secure network, except neatly laid cables of course. We’ll handle everything from access points to firewalls, switches, woznits, and more.

Server Setup & Maintenance

Whether you’re looking for additional off-site storage, are in need of a dedicated server for your intranet or a secure server for sensitive information, our team of experts are ready to source, setup and maintain your server, NDA’s and all.

Desktop / Laptop Support

Mac, Windows, Linux, Laptop, Desktop… no problem. There’s nothing our team of experts can’t handle, except Jenn’s printer. You may need to call the printer guy for that.

Frustrated with your current provider? Contact the Creative Techs - we get shIT done!

Do I need Ad-hoc support or is a retainer better?


Ad-hoc support is ideal for the once-off setups which don’t require further support. We like to think of ad-hoc support as a reactive approach to troubleshooting. Ad-hoc support is scheduled upon receipt of payment, so is not ideal for emergency situations.

Retainers are better suited to on-going support, emergency support and maintenance contracts. This kind of support follows a proactive approach, where we identify and provide solutions to problems before they arise. Retainer clients won’t need to make any payment before work is scheduled.

What's the next step?


1

Step 1: Contact Us

The first step to any relationship is getting to know each other. We’ll chat about your Business IT needs, discuss the possible solutions and the way forward, then take it to the next step.

2

Step 2: Paperwork

The next step is the marital contract. We say our I do’s, dot the I’s and cross the T’s, then implement the plan of action based on your IT needs.

3

Step 3: Magic Happens

Depending on the solution for your business, the above plan is implemented, and we continue to monitor, advise and keep your IT running smoothly.

Our Packages & Rates


Prices shown are subject to change and are exclusive of VAT
Pay-as-you-go (Ad-hoc) IT Engineer Senior Specialist
Callout Fee - Local R 95 R 95
Hourly Support R 450 R 750
30 minute increments after 1 hour R 250 R 400
Remote Support per 15 min R 125 R 200
Travel ouside PE - per KM R 5 R 5
Managed IT Packages Included Package Value
Up to 5 PCs Annual Review Meetings
0 servers managed
2 site visits
up to 5 Hours Support
R 2 475
Up to 10 PCs Semi-annual Review Meetings
1 Server
4 site visits
up to 10 Hours Support
R 4 950
Up to 20 PCs Quarterly Review Meetings
2 Servers managed
8 site visits
up to 20 Hours Support
R 9 900
Up to 30 PCs Bi-Monthly Review Meetings
3 Servers managed
10 site visits
up to 30 Hours Support
R 14 850
Up to 40 PCs Monthly Review Meetings
4 Servers managed
Daily Site visits
Up to 40 Hours Support
R 19 800

Still have a few questions?


What are your call-out fees?
We charge a call-out fee of R95 and an additional R450 per hour thereafter.
What is your turnaround time?
For ad-hoc support, work is scheduled once payment is received. This can take up to 2 days.
For retainer clients, we respond to emergencies immediately and most other work is scheduled within a day depending on the type of work.
What is your hourly rate?
Our hourly rate is R450 per hour excluding vat.
What remote support software do I need?
We use AnyDesk to connect to your computer remotely. You can download AnyDesk here.