Business IT


With over 20 years of combined IT experience, Kyle and Rick know what works best to keep your business’s IT infrastructure and end-users running optimally within an affordable budget. Innova was born out of a passion for technology and this shines through strongly in our Business IT service.

Our Business IT Services Include:


Monthly IT Retainers

Our IT retainer covers most IT related issues and you’ll have access to our IT team when you need them most.

Laptop/Desktop Issues

We’ll fix most issues which arise with your laptop or desktop.

Server Setup & Maintenance

We’ll set up a dedicated server for your business and maintain it.

Email Support

We’ll assist you with setting your emails up and troubleshooting any issues related to your email.

What is the process?


1

Step 1: Contact

Get in touch with us, we’ll discuss your budget, requirements and project scope.

2

Step 2: Scoping Session

Once we’ve discussed your requirements, we’ll set up scoping session with you where we discuss your requirements in-depth.

3

Step 3: Paperwork

Based on your initial requirements, we send a quote to you. Upon accepting the quote, we’ll send an invoice for the deposit in order to begin work.

4

Step 4: Magic Happens

During this part, we set up / fix whatever it was we discussed during the scoping session.

5

Step 5: Sign Off

Once the work has been carried out, you’ll sign off on it in order for us to send the final invoice to you.

6

Step 6: Final Payment

Upon receipt of the final invoice, payment for the balance is made to us. If you’re a retainer client, a monthly invoice is sent to you instead.

Still have a few questions?


What are your call-out fees?
We charge a call-out fee of R250 and an additional R550 per hour thereafter.